CPAP pathway expertise,
powered by AI.
We help NHS sleep services follow up every CPAP patient, cut the admin, and focus clinical time where it’s needed most.
Even in clinic hours your team is with patients. Noxera answers straight away, so nobody waits for a callback.
Most CPAP problems
aren't clinical.
Sleep services look after thousands of long-term CPAP patients, and the numbers grow every year. Much of the follow-up that fills phone lines and voicemail boxes is routine — a mask that leaks, water in the tubing, a replacement part — yet it is exactly these problems that make people give up in the first month. Patients who are genuinely struggling wait in the same queue as everyone else. There’s a better way to run the pathway, and we can help you build it.
AI voice check-ins, any time
Patients complete a short, natural spoken check-in whenever suits them, day or night. Routine issues are resolved from approved device guidance, the night they happen — not at the next appointment.
Equipment requests, validated automatically
Before a replacement is raised, Noxera works through structured troubleshooting. Genuine faults become a clear ready-to-action request. User errors are resolved on the spot.
Fewer calls. Less admin. More time for patients who need you.
Routine queries handled around the clock. Your team only sees what genuinely needs attention — no voicemails to triage, no callbacks to chase.
Three ways we work
with sleep services.
Start with a review, then go as far as you need.
CPAP Pathway Review
Understand where your team’s time really goes. A fixed-scope review of your CPAP follow-up workload — contact and voicemail volumes, adherence patterns, uptake of patient-initiated follow-up, consumables demand and appointment use. You receive a clear written report showing where capacity is being lost, the savings available, and a recommended follow-up model. Typically completed in 4–6 weeks.
Pathway Redesign & Implementation
Turn the plan into a working pathway. Hands-on support to introduce digital CPAP follow-up: patient-initiated follow-up, remote check-ins, triage rules agreed with your clinicians, staff training, and the information-governance and assurance documentation your trust needs.
Managed CPAP Follow-up
Ongoing follow-up, delivered for you. A continuous service on the Noxera platform. Patients complete regular AI voice check-ins and use a secure portal for their diary and equipment requests; your team works from one dashboard that brings forward the patients who need attention, with regular outcome reporting and service reviews.
Review. Redesign. Manage.
1 · Review
We map your current CPAP pathway and measure the follow-up workload using your own data.
2 · Redesign
Together with your clinicians, we agree a better model: who needs contact, when, and how.
3 · Implement
We set up the technology, train your team and complete the assurance paperwork.
4 · Manage & improve
We run follow-up day to day and report on outcomes, so the pathway keeps getting better.
Your clinicians stay in control at every stage. Clinical decisions always rest with your team.
Speaks every patient's language — automatically.
Patients simply speak naturally. Noxera detects their language instantly and responds in kind — no menus, no selection, no setup.
If the language changes mid-conversation — a family member steps in, a carer takes over — Noxera follows without missing a beat.
For NHS sleep services, this removes one of the most consistent barriers to routine follow-up, without the cost and delay of booking an interpreter.
From device handover to self-managing patient.
A six-step journey, automated end to end — built around the evidence that the first week of CPAP therapy determines long-term success.
Device handover
Patient receives their CPAP machine and is enrolled on the spot via QR code or enrolment link.
Daily reminders
SMS and email nudges every 48 hours in week one — the most critical window for long-term adherence.
Patient checks in
A short AI voice check-in — how did last night go, any issues, any questions.
RAG self-rating
Patient rates the night red, amber or green — captured alongside a short diary entry.
Clinician dashboard
The sleep service sees compliance, RAG trends and equipment requests in one place — no voicemails.
Therapy established
Reminders step down — 72h, then weekly, then monthly — as the patient becomes self-managing.
Noxera's approach is the subject of a pending UK patent application, filed 2026. Patent pending.
Secure AI technology, built for the CPAP pathway.
Our consultancy is delivered with the Noxera platform — one platform, two views: a supportive daily check-in for patients, and a clear operational picture for the sleep service.
Grounded in peer-reviewed research on CPAP behaviour.
The first weeks of therapy matter most. Noxera's reminder schedule isn't arbitrary — it's built on the evidence below.
Programmed for your exact equipment fleet.
Noxera is not a generic AI tool. Before going live, it is configured to the specific CPAP devices, NIV machines, masks, and accessories your sleep service uses — so guidance is precise, not approximate.
When a patient says their humidifier is cracking, Noxera already knows they're on an AirSense 11 with a HumidAir chamber. When they ask about their pressure settings, it knows their device's menu layout. That is the difference between precise guidance and guesswork.
- CPAP / APAP
- NIV / BiPAP
- Home ventilation
- Travel units
- Full face
- Nasal
- Nasal pillow
- Memory foam variants
- Humidifier chambers
- Tubing
- Filters
- Cushions & headgear
Configured to your service before go-liveDuring onboarding, our team maps your exact device fleet, mask inventory, humidifier models, and any additional equipment. Voice check-ins then work from the specific troubleshooting steps for each item, agreed with your service. If you add new equipment, we update the configuration.
Find out what your CPAP pathway could save.
Start with a CPAP Pathway Review. We’ll show you where time is being lost and what a better model could look like for your service — with no obligation to go further.
Noxera compliance & governance
